Terms & Conditions
Welcome to Ember & Basil Pizzeria’s online ordering platform located at mutualreferencepark.site (the “Site”). By accessing or placing an order through the Site, you agree to these Terms & Conditions (the “Terms”). If you do not agree, please do not use the Site or place any orders.
1. Acceptance of Terms
These Terms govern your use of the Site and any services provided, including online ordering, delivery, and related communications (collectively the “Services”). The Services are offered to you conditioned on your acceptance of these Terms. We may update or modify the Terms at any time without prior notice. Continued use after changes constitutes acceptance of the amended Terms. Last updated: October 6, 2025.
2. About Us
Where referenced, the following information applies: Ember & Basil Pizzeria, located at 43 Bedford Street, London, WC2E 9HA, United Kingdom. For inquiries, contact us at +44 20 7946 0958 or via the Site. Prices shown are in £ and do not include applicable taxes unless stated otherwise.
3. Ordering & Delivery
All orders are subject to availability and our confirmation of order details. We strive to deliver accurate orders in a timely manner, but occasional delays may occur due to demand or force majeure. Delivery fees, minimum order requirements, and delivery ETA are posted on the Site at the time of order. You are responsible for inspecting delivered items and notifying us of any issue within 24 hours of delivery.
4. Pricing & Payment
Prices listed on the Site are in £ and include or exclude tax as stated at checkout. We accept payment through the payment methods available on the Site. You authorize us to charge the total amount for your order at the time of purchase. If a payment is not approved, the order will be canceled. We may adjust prices at any time without notice, but such changes will not affect orders already accepted unless the product is no longer available.
5. Changes, Cancellations & Refunds
You may request to modify or cancel an order within a reasonable period before fulfillment. Cancellations after order processing may be subject to a restocking or service fee. Refunds, if applicable, will be issued to the original payment method within a reasonable timeframe. We reserve the right to refuse refunds for certain circumstances and to substitute items of equal or greater value where necessary.
6. Intellectual Property
All content on the Site, including but not limited to menus, images, logos, and text, is the property of Ember & Basil Pizzeria or its licensors and is protected by copyright, trademark, and other laws. You may view and download content solely for personal, non-commercial use and must not reproduce, distribute, modify, or create derivative works without our express written permission.
7. Privacy & Data Security
We collect and process information in accordance with our Privacy Policy, which is incorporated by reference into these Terms. By using the Site, you consent to such collection and processing. We implement reasonable security measures, but cannot guarantee absolute security; you are responsible for safeguarding your account credentials and reporting any suspected unauthorized use.
8. Prohibited Conduct
You agree not to misuse the Site or Services, including attempting to gain unauthorized access, interfering with operations, submitting false information, or sending spam. We may suspend or terminate your access for violation of these Terms or applicable law.
9. Third-Party Links
The Site may contain links to third-party websites or services. We do not endorse or assume responsibility for such third-party content, products, or services. Your interactions with third parties are solely between you and the third party.
10. Limitation of Liability
To the maximum extent permitted by law, Ember & Basil Pizzeria and its affiliates, officers, and employees are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or Services. Our total liability for direct damages shall not exceed the amount paid by you for the relevant order, if any, in the twelve (12) months prior to the claim.
11. Governing Law & Disputes
These Terms are governed by the laws of United Kingdom and, where applicable, the local jurisdiction in London. Any disputes arising from or related to these Terms or the Services shall be resolved in the competent courts located in London.
12. Changes to Terms
We may modify these Terms at any time. We will provide notice of material changes through the Site or via email if you have provided one. Your continued use of the Site after changes constitutes acceptance of the updated Terms.
13. General
If any provision is found invalid or unenforceable, the remaining provisions shall remain in effect. You may not assign your rights under these Terms without our prior written consent. The headings used in these Terms are for convenience only and do not affect interpretation.
For any questions about these Terms, please contact us at +44 20 7946 0958 or via the Site: mutualreferencepark.site. This privacy-forward pizza experience uses soft drinks and lemonades as part of the service; no ic beverages are offered or promoted. © Ember & Basil Pizzeria